Shipping policy

Order Processing

Most orders are processed and shipped within 1–3 business days after payment is confirmed. Processing time is separate from delivery time.

Shipping Destinations and Costs

We currently ship to addresses in the United States. Available shipping options and any applicable shipping charges are displayed at checkout before you complete your purchase.

Delivery Estimates

Most orders arrive within 4–7 days after they ship. Delivery times are estimates, not guarantees, and may be longer during holidays or due to carrier delays, weather, or other shipping disruptions.

If we become aware of a significant delay affecting your order, we will contact you using the information provided at checkout.

Order Fulfillment

We work with fulfillment partners to prepare and ship orders. Shipping locations and delivery times may vary by product and availability.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking link. Tracking can take 2–5 days to show movement.

If you cannot find your tracking email or need help checking your order, please contact us with your order number.

Shipping Address Changes

Please check that your shipping address is complete and accurate before placing your order. If you need to request a correction or cancellation, email us as soon as possible. We cannot guarantee changes once your order is being prepared or has shipped.

Missing or Delayed Packages

If tracking shows your order as delivered but you cannot find it, check with neighbors, your building management, and your local carrier first. If it still cannot be located, contact us so we can help investigate and assist with a carrier claim.

For shipments that appear delayed or have stopped updating, contact us with your order number and tracking details.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, email us within 14 days of delivery with your order number and a clear photo of the issue. We will arrange a replacement or refund.

Contact Us

For shipping questions or help with your order, email support@heyvanta.com We aim to reply within 1-2 business day.