ORDERS AND SHIPPING
How long does shipping take?
Most orders are processed in 1 to 3 business days. Most arrive 4 to 7 days after they ship. Delivery can take longer during holidays or because of carrier delays or weather.
How do I track my order?
You will get an email with a tracking link as soon as your order ships. Tracking can take 2 to 5 days to show movement.
Can I change or cancel my order?
Email support@heyvanta.com as soon as possible with your order number. We can't guarantee changes once your order is being prepared or has shipped.
Where do you ship?
We ship to addresses in the United States. We are working on worldwide shipping as well.
My tracking says delivered but I can't find it. What do I do?
Check with neighbors, your building and your local carrier first. If it still has not turned up, email support@heyvanta.com with your order number and we will help you look into it and open a carrier claim.
RETURNS AND REFUNDS
What is your return policy?
You can return any VANTA product within 30 days of delivery. It must be unused and in its original packaging.
How do I start a return?
Email support@heyvanta.com with your order number and the reason. We reply within 2 business days with the return address and instructions. Please do not send anything back before your return is approved.
Who pays for return shipping?
You do, unless the item arrived damaged, faulty or incorrect. In that case we cover it. We recommend a tracked shipping service.
My item arrived damaged or does not work. What now?
Email support@heyvanta.com within 14 days of delivery with your order number and a clear photo or short video of the problem. We will send a replacement or refund you.
When will I get my refund?
Once we receive and inspect your return, we will let you know if it is approved. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few more days to show it.
VANTA THERMAHAVEN
What is the Vanta ThermaHaven?
A heated plush shawl you wear over your neck and shoulders. A carbon-fiber heating band provides the warmth.
Do I need anything else to use it?
Only a USB power source. The Type-C to USB cable is in the box. A wall adapter is not included. Any 5V/2A phone adapter works.
Will it fit me?
It is one size and drapes over your neck and shoulders.
How long should I wear it?
Follow the instructions in the included manual, and give your skin a break between sessions.
How do I clean it?
Email support@heyvanta.com and we will send you cleaning guidance.
What colors does it come in?
Gray, Purple, Pink and Yellow.
VANTAREST
What is VantaRest?
A heated memory foam neck pillow. You lie back on it for a warm, supported 30-minute rest.
Does it massage or vibrate?
No. VantaRest gives warmth and support only. Nothing presses or moves.
How hot does it get?
Three levels: 98.6°F (blue light), 113°F (green) and 131°F (red). It stops heating if it reaches 131°F.
Does it need to be plugged in?
Yes. It is not rechargeable and stays plugged in while you use it. The adapter and a 60-inch cable are in the box.
How do I turn it on and change the heat?
Press and hold the button to turn the heat on or off. Press briefly to change the level.
Can I sleep on it all night?
It is made for 30-minute sessions. The heat switches off by itself after 30 minutes. Unplug it when you are done.
How do I wash it?
Unzip the cover and wash it by hand. Never wash the pillow's electrical parts.
What is in the box?
The heated neck pillow, an eye mask, a power adapter, a Type-C USB cable and a user manual.
SAFETY AND GENERAL
Are these medical devices?
No. VANTA products are for warmth, comfort and relaxation. They do not diagnose, treat or cure any condition.
Who should check with a doctor first?
Anyone who is pregnant, or who has a neck injury, a disc problem, numbness or tingling, a heart condition, a pacemaker, diabetes or reduced skin sensation.
Which product should I choose?
Choose Vanta ThermaHaven for warmth while you sit, work or watch TV. Choose VantaRest if you would rather lie back for 30 minutes.
How do I contact you?
Email support@heyvanta.com. A real person replies within 1 to 2 business days.