How can we help?
We reply within 1-2 business days.
Email us your name, email address, order number (optional), and message.
Track my order
Use the tracking link in your shipping email. Tracking can take 2 to 5 days to show movement.
Shipping
Orders ship in 1 to 3 business days. Most arrive 4 to 7 days after that.
Returns
Return any VANTA product within 30 days of delivery. Email us first and we will send the return address.
Damaged or wrong item
Email us within 14 days of delivery with a photo. We will replace it or refund you.
Product help
My ThermaHaven is not heating.
Check that the cable is pushed in fully and that your adapter is 5V/2A. A wall adapter is not included in the box. If it still does not heat, email us.
How do I change the heat on VantaRest?
Press and hold the button to turn the heat on or off. Press briefly to change the level. Blue is 98.6°F, green is 113°F, red is 131°F.
Why did VantaRest switch off?
It turns itself off after 30 minutes. Press and hold the button to start again.
How do I clean my product?
VantaRest: unzip the cover and wash it by hand. Never wash the electrical parts.
ThermaHaven: email us for cleaning guidance.
VANTA products are for warmth, comfort and relaxation. They are not medical devices. If you have a neck injury, numbness or a medical condition, ask your doctor before use.